Most customers choose dentists using the search terms "(Area Name Dental Clinic" or "(Area Name) Dentists" and basing their choice from the top results. The number one issue for customers is selecting one option out of all the choices available to them.
With our Review Aggregate Marketing service, we provide a solution to this problem.
In order to facilitate this service, we have set up an NPO organization called the JIDV (Japan Institute of Dental Clinic Valuation).
After utilizing the data that the JIDV collates and publishes for our clients, customers searching with the terms "(Area name) dentist reviews" or "(Area name) dental clinic reviews" will see our clients’ clinics displayed among the top search results and in turn become new customers for our clients.
Additionally, this service will provide a morale boost to the clinic’s existing staff and attract new staff for the clinic. We take pride in our status as the first company in the industry to provide this service.
It used to be sufficient to distinguish your clinic simply by having a website. However, in the current climate, there are many clinical websites with good content and designs that are placed in the top search results. As a result, customers are at a loss as to which clinic to choose from all the available options.
This is why in the recent 2 to 3 years, searches such as "(Area name) dentist reviews" and "(Area name) dentist ratings" have been on the rise.
This is where JIDV, the NPO site that we manage, provides a strong platform to place your website among the top search results when customers search for "(Area name) dentist reviews" or "(Area name) dentist ratings".
Most websites that provide reviews and ratings for dental facilities contain reviews written by personal contacts, or in some cases, by the dentists themselves. JIDV collects actual ratings and reviews by real customers, scans the hard copies of the reviews, and publishes the images of the scans, which lends a high degree of trustworthiness to our clients.
What’s more, as JIDV is an NPO organization, more customers are willing to trust JIDV and our clients’ clinics.
Most surveys published online manage only to collect reviews from a mere 2% of all customers who have visited a clinic. JIDV, however, manages to collect surveys from 30-60% of a clinic’s customers.
The reason behind JIDV’s success in feedback acquisition is due to the requirement we set for customers to manually write and post their customer surveys to us through traditional mail. The various costs for postage, printing, and manpower that this analog way of collection incurs are large, but produces the desired results.
Additionally, senior citizens are generally more comfortable and welcoming of this method of survey collecting.
You have staff who work hard for you every single day, but it’s a little embarrassing to heap praise on them out of the blue… At times like these, our Review Aggregate service plays a critical role.
Staff morale will naturally go up when reading review after review praising the clinic, its staff, and its facilities. The head dentist will of course, also feel motivated after reading words of appreciation from the patients.
After a hard day’s work, these words of appreciation are often all that’s necessary to soothe one’s exhaustion at the end of a long day.
Most patients would feel uncomfortable with voicing their thoughts on how to improve the clinic while at the clinic.
As a third party, JIDV will independently send the patients the survey forms and hence provide a more comfortable environment for the patients to express their honest opinions on further improvements for the clinic. Few patients use this service to needlessly complain about the clinics they have visited, and most are simply eager to share their thoughts on how to make your service truly perfect.
Moreover, instead of personally pointing out something that may be taken the wrong way, you can share these suggestions with your staff. Coming straight from the mouths of the customers, your staff will be much more willing to accept the need for these improvements.
Job adverts aren’t the only resource for job seekers; potential hires use a number of online sources to choose the right job. As such, ratings and reviews for a clinic looking to hire staff take on an even more important role, as potential candidates will naturally be curious about how the clinic is being perceived by its customers.
Through JIDV, reviews for the clinics we work with are placed at the top of the search results using the terms "(Clinic name) reviews".
This helps potential candidates get a feel for the clinic’s atmosphere and the facility’s various strong points.
It goes without saying that job-seekers will feel greater attraction to a cohesive workplace while feeling less comfortable with a clinic rife with internal competition.
The staff member in charge will contact you via telephone or visit you directly. We also accept requests from all over the country, so feel free to contact us anytime. (Customers from faraway locations will be visited on request.) Please read the following page for more details.
http://jidv.org/btob.html
Should you have no issues with the service, a simple contract will be signed.
We will send 300 copies of the survey sheets to your facility.
The staff member in charge will visit your facility (we can visit any location countrywide) and instruct the receptionists on how to request and collect surveys from your patients while also emphasizing the significance of the surveys. After that, begin collecting the surveys at a suitable time. (Once you have finished the 300 sheets, please contact us at any time and we will send you more.)
Once we receive the completed surveys from the patients (all postage costs are already paid for by the clinic), our staff will open, read, and enter the patients’ comments into the computer. Everything will then be scanned and uploaded publicly onto the appropriate websites.
http://www.jidv.org
We will provide regular feedback on how to improve your facility. Additionally, the decision on whether to publish patients’ opinions on how to improve your clinic lies with you. (There is a higher chance that more customers will feel more inclined to visit your clinic if you publish the points of improvement for your clinic)
〒103-0012
Tokyo-to Chuo-ku Nihonbashi Horidomecho1-4-2 1F
TEL: 0120-850-461（Weekdays 9:00～18:00）
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